LocationCancun - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18497 reviews
Sweetest smelling lobby ever and bars everywhere. Beach was amazing although waves were a little rough for me, I still enjoyed the ocean water. The pool was lovely and we would get a day bed and set up near the beach, pool and restaurant for the day. We enjoyed the food and the silent disco and the lounge with the couches and beds. The staff were all amazingly attentive. Highly recommend early to breakfast as the lines can get long closer to 9. Had an ocean view room and the view was more than worth the price. Couldn't be happier with the experience.
The resort was very good except the check in procedure was such a hassle. We told the hotel prior that we are getting 2 rooms and that we need them next to each other given they don’t have connecting. They told me the day I got there after my 6 hour flight that they can’t do it until the next day. The balcony doors were broken in both the rooms we got as well as the door for the bathroom was broken as well.
Exellent new food for foreigners. An exceptional waiter named Moises was our waiter and gave us excellent service. The restaurant was an intimate place with a good atmosphere. The food we ate was very good authentic Mexican food, really recommend visitors to try this place💯💯🇲🇽🇲🇽
We LOVE, encanta, Ginger 2!! Karina was the absolute best cocktail server we could EVER ask for. Please tell karina her hard work and great personality made a great impact on our trip to Paradisus! Gaby y Valentine were so great too. Highly recommend Ginger bar 2, that are so amazing, personable, and SO friendly. WE LOVE THEM. especially Karina. I could giver her the world.
Thank you Manain
Manain Perez Alvarado, the lifeguard at Paradisus was wonderful. He helped us find something we lost and was concerned until we found it. He was kind everyday we were there and was very respectful. Wonderful person! Thank you Manain!