The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.


Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657


Resort Details


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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 18497 reviews
  • 5.0 star tripadvisor rating
    Sweet holiday

    Sweetest smelling lobby ever and bars everywhere. Beach was amazing although waves were a little rough for me, I still enjoyed the ocean water. The pool was lovely and we would get a day bed and set up near the beach, pool and restaurant for the day. We enjoyed the food and the silent disco and the lounge with the couches and beds. The staff were all amazingly attentive. Highly recommend early to breakfast as the lines can get long closer to 9. Had an ocean view room and the view was more than worth the price. Couldn't be happier with the experience.

    Aug 28, 2023
  • 2.0 star tripadvisor rating
    Paradisus review

    The resort was very good except the check in procedure was such a hassle. We told the hotel prior that we are getting 2 rooms and that we need them next to each other given they don’t have connecting. They told me the day I got there after my 6 hour flight that they can’t do it until the next day. The balcony doors were broken in both the rooms we got as well as the door for the bathroom was broken as well.

    Aug 27, 2023
  • 5.0 star tripadvisor rating

    Exellent new food for foreigners. An exceptional waiter named Moises was our waiter and gave us excellent service. The restaurant was an intimate place with a good atmosphere. The food we ate was very good authentic Mexican food, really recommend visitors to try this place💯💯🇲🇽🇲🇽

    Aug 26, 2023
  • 5.0 star tripadvisor rating
    100/100! Recommend!!!

    We LOVE, encanta, Ginger 2!! Karina was the absolute best cocktail server we could EVER ask for. Please tell karina her hard work and great personality made a great impact on our trip to Paradisus! Gaby y Valentine were so great too. Highly recommend Ginger bar 2, that are so amazing, personable, and SO friendly. WE LOVE THEM. especially Karina. I could giver her the world.

    Aug 25, 2023
  • 5.0 star tripadvisor rating
    Thank you Manain

    Manain Perez Alvarado, the lifeguard at Paradisus was wonderful. He helped us find something we lost and was concerned until we found it. He was kind everyday we were there and was very respectful. Wonderful person! Thank you Manain!

    Aug 25, 2023