At Sandals Resorts, the ultimate luxury is staying in a butler suite. The rooms are amazing and, as the name implies, you will have personalized butler service. We spoke with Jerome, the head butler at Sandals Ochi Beach Resort in Ocho Rios, Jamaica, to get the insider look at what a butler does for guests.
The main benefit, Jerome says, is that your butler acts as a one-stop shop. They can make dinner reservations, book excursions, get in touch with housekeeping for you – pretty much anything you need. You even get a phone to bring with you that acts as your direct line to your butler.
And the butlers love helping people, making every stay seamless and memorable.
For example, Jerome told us a story. There was a couple that had booked a candlelight dinner on the beach for the evening, but when dinner time came around, the wife wasn’t feeling very well. So, rather than cancel the dinner, Jerome surprised the couple by setting up the dinner in the beach…complete with sand from the beach.
“Housekeeping wasn’t very happy with that,” he admits, “but the couple was.”