How to Find Your Transfers at the Cancun Airport

So you’ve arrived in Cancun! You make it through Customs and Immigration, step out through the doors…and find yourself in a rather confusing mass of people. Where do you go to find your transfers to your resort?

Just keep walking.

You have a short walk through the hallway filled with people all trying to talk to you. Just keep going – you’re nearly there! When you see the Lomas representatives in their teal-green shirts and white pants, you’re home free. They’ll have a Funjet Vacations sign so you can be 100% sure they’re waiting to whisk you off to the resort, the beach and your favorite tropical drink.

-Funjet Insider Laura

More questions? You can always “Ask Funjet” and experts will personally respond >>


  1. Hi. I was wondering if we will receive our transfer vouchers before our trip thought email or mail?

    • Funjet Insider

      Diana, your transfers information should be included in your e-travel documents. If you have not received them, please use the contact form to send us your reservation number and we can look into it for you!

  2. Is there a size on our luggage?

    • Funjet Insider

      Janice, luggage sizes will depend on the airline restrictions. If you like, we can have someone reach out to you directly!

  3. Jonise

    Do you have to call to schedule your transfers or is it automatic?

    • Funjet Insider

      You can add transfers as part of your vacation package. Then they will be there for you at the airport when you arrive and will notify you of a scheduled pickup time for your departure day.

  4. Deena

    Is there going to be a transfer to hotel problem with the road that collapsed to Playa?

    • Funjet Insider

      No, our wonderful partners at Lomas have been very creative with getting around the road collapse. They have been using boats as necessary, so there is no need to worry about reaching your hotel!

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